Association of Air Conditioning Professionals

Consumer Resources

What is a Quality Contractor?

A quality HVACR contractor is up-to-date on the newest developments in equipment, technology, and design procedures in order to choose and install a system which will be the most efficient and most reliable system for you. 

HVACR systems are designed to suit the consumer needs. The HVACR contractor selects each part of the system individually so that everything works at top efficiency to provide the comfort the consumer needs. All the system components are matched - the furnace, the condensing unit, fans and blowers, air conditioning coil, the duct work - to produce a heating and cooling system that will work best for the consumer.

A quality HVACR contractor listens to the consumer problems and concerns about comfort. They will attempt to find out if any rooms are too drafty or dry during the winter, or too hot or damp during the summer.

A quality HVACR contractor can help determine if a consumer's home or building is prone to indoor air pollution problems due to organic resins or vapors, poor air turnover, or high humidity. If allergies are a problem, a quality contractor can service the heating and air conditioning system and recommend system accessories that may prevent conditions which adversely affect health and comfort. 

A quality HVACR contractor is concerned about protecting the environment. Chlorofluorocarbons (CFCs) and hydrochlorofluorocarbons (HCFCs), used as air conditioning and heat pump refrigerant, have been linked to the destruction of the earth's ozone layer.

A quality contractor won't release refrigerant into the atmosphere and is trained and certified in the proper techniques for recovering, recycling, reclaiming, and disposing of used refrigerant.

A quality HVACR contractor will show you how to care for the system on a day-to-day basis - for example, how to change the filter and how to operate the thermostat. And, they will advise the consumer about symptoms which could signal that there might be a problem with the equipment. After servicing the equipment, they will let the consumer know when it should be serviced again. 

If a new system is necessary, a quality HVACR contractor will perform a load calculation, explain any changes which might be necessary in the duct system, and present options to help make the best decision regarding replacing the old system. 

A quality HVACR contractor offers planned preventive maintenance service to maximize the life of your equipment, and honors the terms of the warranty on the equipment throughout the warranty period. 

A quality HVACR contractor does not offer price as the only consideration. While it is a major factor, there often are valid reasons for price differences. 

A quality HVACR contractor will follow up with the consumer to make certain everything was satisfactory with the service and with the new system.


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